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2021 HTL 503 Operations Manual

by | Oct 28, 2021 | Business & Finance - Marketing | 0 comments

by | Oct 28, 2021 | Business & Finance - Marketing | 0 comments

2021 HTL 503 Operations Manual

2021 HTL 503 OPERATIONS MANUAL

Worth 25% of your overall grade

The purpose of this assignment is to emphasize the amount of detail required to execute a conference.

The Coffee Pastry Shop is holding a 1 day employee conference at Sheraton Centre Toronto Hotel. You are to prepare an Operations Manual for this conference based on the conference agenda, Sheraton’s banquet meeting space capacity chart and the additional conference information provided.

Conference Agenda

October 30, 2021

Registration 8:15 am – 9:00 am

Welcome Plenary Meeting 9:00 am – 10:35 am ? 240 people in attendance ? President of The Coffee Pastry Shop will speak to her employees

Coffee Break 10:35 am – 11:00 am

Employees will now go to their pre-assigned breakout rooms:

New Hot Beverages Seminar 11:00 am – 12 noon ? 75 people in attendance ? 1 guest speaker

Bakery Equipment Workshop 11:00 am – 12 noon ? 66 people in attendance ? 1 guest speaker

New Toppings Discussion 11:00 am – 12 noon ? 15 people in attendance

Flour Seminar 11:00 am – 12 noon ? 34 people in attendance ? 1 guest speaker

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