Scenario
Due to increased turnover at Wynn Regional Medical Center (WRMC), analysis from the exit interview questionnaireswerereviewed in a Board of Directors meeting. While reviewing the analysis, it was noted that “communication concerns” were common areas of dissatisfaction among the employees who resigned. The employees felt that:
Managers did not hold regular staff meetings
Employees were often not informed about changes in the organization
Managers did not ask employees for their input or feedback in decision making
Employees were unable to voice their concerns without retaliation
Managers did not communicate in a respectful manner
You have been tasked with creating a presentation to address these communication concerns.
Instructions
The CEO of WRMC has requested that you create a PowerPoint presentation proposing a revised communication process for the board of directors. The presentation should contain speaker notes for each slide or voiceover narration. Based on the specific concerns listed in the scenario, your presentation should address how you will change the communication processes and include the following key points:
What are some of the possible communication barriers and challenges of a multi-cultural healthcare facility? Include recommendations for addressing these barriers and challenges.
What communication processes and practices will you put in place to address the following employee concerns?
Staff meetings
Organizational updates
Employee input in decision making
Employee concerns
Respectful communication
What recommendations do you have for increasing departmental communication?
Please include a minimum of two references (at least one reference from the module readings)
Resources
Thislinkhas information for creating a PowerPoint presentation.
Here is alinkto information about adding speaker notes.
Here is alinkto information about creating a voiceover narration using Screencast-O-Matic.
APA formatting for the reference list, and proper grammar, punctuation, and form required. APA help is availablehere.
Grading Rubric
Criterion 1
0% of total gradeA – 4 – MasteryClear and thorough explanation of possible communication barriers and challenges of a multi-cultural healthcare facility. Includes comprehensive recommendations for addressing these barriers and challenges with multiple supporting examples.0B – 3 – ProficiencyDetailed explanation of possible communication barriers and challenges of a multi-cultural healthcare facility. Includes elaborative recommendations for addressing these barriers and challenges with supporting examples.0C – 2 – CompetenceBasic explanation of possible communication barriers and challenges of a multi-cultural healthcare facility. Includes brief recommendations for addressing these barriers and challenges.0F – 1 – No PassNo or insufficient explanation of possible communication barriers and challenges of a multi-cultural healthcare facility. And/or Does not address recommendations for addressing these barriers and challenges0I – 0 – Not SubmittedNot Submitted0
Criterion 2
0% of total gradeA – 4 – MasteryClear and thorough discussion of communication processes and practices for managing employee concerns. Includes comprehensive descriptions with multiple supporting examples for each of the sub-bullet points.0B – 3 – ProficiencyDetailed discussion of communication processes and practices for managing employee concerns. Includes descriptions with at least one supporting example for each of the sub-bullet points.0C – 2 – CompetenceBasic discussion of communication processes and practices for managing employee concerns. Includes brief descriptions for each of the sub-bullet points.0F – 1 – No PassNo or insufficient discussion of communication processes and practices for managing employee concerns. And/or Does not address one or more of the sub-bullet points.0I – 0 – Not SubmittedNot Submitted0
Criterion 3
0% of total gradeA – 4 – MasteryComprehensive recommendations for increasing departmental communication. Includes multiple supporting examples for each recommendation.0B – 3 – ProficiencyElaborative recommendations for increasing departmental communication. Includes one supporting example for each recommendation.0C – 2 – CompetenceBasic recommendations for increasing departmental communication.0F – 1 – No PassNo or insufficient recommendations for increasing departmental communication.0I – 0 – Not SubmittedNot Submitted0
