Case Study: Solving Team Challenges at DocSystems Billing, Inc.
Read the DocSystems Billing case, including the briefing document and four scenes, and consider the following questions:
What problems exist in this organization?
How do these problems differ based on the employees roles?
Why do employees object to Jims proposed solution?
2. Make a recommendation to the client about what could be done next based on the data included.
Summarize your observations for Jim, offer possible interpretations, and suggest an approach for next steps.