DIMENSION Deming Juran Crosby PMI
Quality Conformance to requirement
Definition
Quality Prevention
System
Performance Zero defects
Standard
Quality Cost of nonconformance
Measure
Role of top Leadership and participation
Management
Role of the High level involvement
Worker
Research the philosophies of the leading thinkers behind today’s quality movements and fill in the matrix
blanks with your understanding of each person’s philosophy dimension. The Project Management Institute’s
philosophy dimensions are filled in for you to provide an example.
Then, based on your understanding of the individual philosophical dimensions, identify how you would approach quality for your project (Family Vacation Project)
Outline in your paper how “conformance to requirements” looks and which philosopher’s approach would help achieve the highest quality results.
Demonstrate knowledge of all three theories (Deming, Juran, and Crosby). To do so, you might want to compare and contrast the theories as you make the case for why one is more supportive of your project. Support the case you are making with information from cited and referenced sources.
