Respond to at least two of your classmates’ postings by providing evaluations of their questionnaires. Responses to students should be at least 200 words in length. In addition, remember that this is a group discussion forum so be sure to ask questions or provide direction to your classmates as needed. The discussion format was designed to give you an opportunity to learn from your peers and talk about your understanding of different survey research and questionnaires.

Forum 1: Questionnaire Design

Healthcare is a complex environment with many processes, emotions, and clinicians. But the focus should always be centered around the patient, their needs, and expectations. They are the customer. But what are their needs? What is important to patients? According to Diem (2002), ”the purpose of a survey is to determine the current status or “situation,” understand why I need to know this, and what will happen as a result of the questionnaire,” (p.1). There are many patient satisfaction surveys in existence, and even governmental mandated surveys. But to understand the patient’s perception of our hospital, and to identify our opportunities, a more personalized survey would be advantageous to help put the appropriate process into place to enhance the patient’s experience. According to Malec & Newman (2013), “if current measures do not accurately assess the construction of interest you are investigating, a process of designing a new questionnaire is important,” (section 4.2 p. 1). Currently, there is a need to dig deeper to identify what important to the patients. By exploring the patient’s experience, policies, and opportunities for the development of a better patient-oriented health care environment can be implemented (Hu et al., 2020). A better patient-focused hospital setting can be implemented when we understand the needs of the patients.

The survey will be sent to patients that had a recent hospitalization with a hospital stay greater than three days and will focus on medical-surgical and telemetry patients. The age group will be any patient greater than twenty-one and include all genders and ethnicity. Below outlines the survey:

Patient Satisfaction Questionnaire

Dear recent patient to Mercy Medical Center,

We thank you for choosing Mercy hospital for your recent hospital visit. We know being in a hospital can difficult and emotional and are striving to provide the best service we can to our patients, families, and community. We are interested in receiving feedback on your recent hospitalization. Your feedback will provide us opportunities for improvement and to continue with current best practices.

Please answer the questions below, there are no right or wrong answers, and we will not be able to identify your responses. Please use a pen when filling out the survey, and return the survey in the enclosed stamp addressed envelop. A return by December 15th, 2020 would be greatly appreciated.

Thank you for your time and feedback.

1. How satisfied were you with your last hospital visit? (please circle)

Very satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

Comments: _____________________________________________________

2. While you were a patient, did we keep you comfortable and meet your needs? (please circle)

Very satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

Comments:______________________________________________________

3. How satisfied were you with the cleanliness of your hospital visit? (please circle)

Very satisfied Satisfied Neutral Not Satisfied Very Dissatisfied

Comments_____________________________________________________

4. What was the best part of your hospital visit? (please comment below)

______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

5. How could we have improved your hospital experience? (please comment below)

________________________________________________________________________________________________________________________________________________________________________________________________________________________

References

Diem, K. G. (2002). A step-by-step guide to developing effective questionnaires and survey

procedures for program evaluation & research. Available

at http://njaes.rutgers.edu/pubs/publication.asp?pid=FS995 (Links to an external site.)

Hu, L., Ding, H., Liu, S., Wang, Z., Hu, G., & Liu, Y. (2020). Influence of patient and

hospital characteristics on inpatient satisfaction in China’s tertiary hospitals: A cross?sectional

Malec, T. & Newman, M. (2013). Research methods: Building a knowledge base. San Diego,

Forum 2: Questionnaire Design

Topic: Body Image and Self-Esteem

Questions

1. What gender classification do you belong to?

2. On a scale ranging between one and ten, where do you place your self-esteem?

3. Do you perceive yourself as comfortable with the size and/or shape of your body? Yes or No.

4. Have you ever desired to alter the size or shape of your body for cosmetic purposes? Yes or No. If yes, please explain.

5. Do you worry about how others perceive you physically? Yes or No.

6. Have you ever felt the pressure of aligning with a culturally ideal look (delicate and thin for females or muscular and strong for males)?

The key strength of the questions embedded in the above questionnaire is that they serve the purpose of research, which is the analysis of the connection between body image and self-esteem. They seek to acquire a measurement based on the perspective of the participants before proceeding to examine the connection (Malec et al., 2013). They also provide an opportunity for explanation where straight yes or no answers do not offer a satisfactory explanation. The weakness is that they are few in number, which limits the prospects of conducting extensive analysis. However, the addition of a few more questions can fix this issue (Rice, 2005). They are clear, concise, and direct and devoid of any cues that might sway the responses to any direction. The questionnaire can be improved by balancing open-ended with close-ended questions. Incorporating this approach into the questionnaire design plays a key role in providing an adequate blend of objectivity and subjectivity, which is crucial to a balanced analysis.

References

Malec, T. & Newman, M. (2013). Research methods: Building a knowledge base. San Diego, CA: Bridgepoint Education, Inc. ISBN-13: 9781621785743, ISBN-10: 1621785742. Chapter 4: Survey Research-Describing and Predicting Behavior.

Rice, G. T. (2005). Developing high quality multiple-choice test questions. Available at http://circle.adventist.org/files/jae/en/jae200567043006.pdf (Links to an external site.) (Links to an external site.)

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